Shipping Policy

Last updated: 26 August 2026

This Shipping Policy explains how and where we ship your order from, and what to expect after you check out. It should be read alongside our Terms of Service (Section 5, Customs Duties & Taxes) and our Refund Policy.

1. Where We Ship From

ASFIR AU doesn't hold local stock in Australia. Orders are shipped to order, directly from one of two locations depending on the product and availability:

• ASFIR's manufacturing facility in Migdal HaEmek, Israel, or
• ASFIR's distribution warehouse in Arizona, USA.

We'll let you know which applies if it affects your delivery timeframe.

2. Processing Time

We aim to confirm and begin processing your order within a few business days of purchase. Made-to-order items may take longer to manufacture before they're even dispatched — where this applies to a product, we'll note it on the product page or let you know after you order.

3. Shipping Carriers

We ship using international couriers such as FedEx and DHL Express. You'll receive a tracking number by email once your order is dispatched.

4. Delivery Estimates

Because every order ships internationally and clears Australian customs, delivery timeframes vary by product origin, courier, and customs processing — they're not something we can guarantee down to the day. We'll give you an estimated delivery window with your order confirmation, and keep you updated if anything changes.

5. Customs, Duties & Taxes

The price you pay at checkout is designed to cover Australian customs duty and GST on your order (see Section 5 of our Terms of Service for the full Delivered Duty Paid explanation) — you shouldn't be asked to pay a separate customs bill to receive your parcel. If a courier ever asks you to pay duties or taxes directly, don't pay it — contact us first at asfir4x4au@gmail.com and we'll sort it out.

6. Order Tracking

Once your order ships, we'll email you a tracking number so you can follow its progress. If you haven't received tracking information within a reasonable time of ordering, contact us and we'll check on it.

7. Partial Shipments

If your order includes multiple items, they may ship separately (including from different origins) with their own tracking numbers, at no extra cost to you.

8. Delivery Restrictions

Due to freight requirements for large items like bash plates and rock sliders, we're not able to deliver to PO boxes or parcel lockers. Please provide a physical delivery address (residential or business) at checkout.

9. Damaged or Lost Shipments

If your order arrives damaged, please let us know within 7 days of delivery with photos of the damage and packaging — see Section 1 of our Refund Policy for the full process. If your order hasn't arrived within a reasonable time of the estimated delivery window, contact us and we'll investigate with the courier on your behalf.

10. Contact Us

• Email: asfir4x4au@gmail.com
• Phone: 08 65581843
• ASFIR 4x4 Australia, 45 Clement Dr, Karrinyup WA 6018