Last updated: 25 August 2026
At ASFIR 4x4 Australia ("ASFIR AU", "we", "us"), we want you to be confident in every purchase. This policy explains your rights and our process for faulty, damaged, or incorrect items, and sets out our approach to change-of-mind returns.
Nothing in this policy limits or excludes any right or remedy you have under the Australian Consumer Law (ACL). Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
1. Faulty, Damaged, or Incorrect Items
This is your statutory right and applies regardless of anything else in this policy.
What's covered: items that arrive damaged in transit, have a manufacturing defect, are significantly different from their description, or are not what you ordered.
How to make a claim:
Contact us at asfir4x4au@gmail.com with your order number, a description of the issue, clear photos or a short video of the fault (including packaging, if the item arrived damaged), and your proof of purchase (order confirmation or receipt).
If your item arrived visibly damaged in transit: please let us know within 7 days of delivery and keep the original packaging where possible. This short window is what our couriers require so we can lodge a freight claim on your behalf — it is a practical request, not a limit on your legal rights, and does not affect claims for faults that appear later.
If a manufacturing defect appears after delivery: please contact us as soon as reasonably practicable after you notice it. Your rights under the Australian Consumer Law continue to apply for as long as is reasonable, having regard to the nature, price, and expected lifespan of the product — which, for parts like these, may be well beyond any timeframe mentioned in this policy.
In most cases, this evidence is enough for us to assess your claim without you needing to send anything back — we know these are large, heavy parts, and we don't want you paying to ship a bash plate across the country unnecessarily.
If we need to physically inspect the item, we will ask you to send it to our Australian address (details provided when your claim is approved for return). We will not ask you to ship it overseas. We will reimburse your reasonable domestic return postage once the fault is confirmed — just send us the receipt.
Assessing your claim
When we assess whether an item is genuinely faulty, we may take into account factors the Australian Consumer Law recognises as relevant to acceptable quality — for example, whether the product was installed correctly, used within its intended vehicle application and load or capacity rating, reasonably maintained, or instead affected by normal wear and tear, corrosion from lack of care, accidental damage, modification, or use in conditions beyond the manufacturer's specifications. We may ask for further information (such as fitment or installation details) to assess this fairly, and reserve the right to have the item inspected as set out above before a claim is approved.
Once assessed, you can choose (for a major failure) between a full refund, a replacement, or repair. For a minor failure, we will offer a free repair or, at our discretion, a replacement or refund.
Timeframe: we aim to resolve claims within 5–10 business days of receiving your evidence (or the returned item, if inspection is required). Because some parts are shipped to order from overseas, a replacement may take longer to arrive than your original order — we'll always tell you the expected timeframe upfront.
No deductions: we will not deduct an amount from your refund for the fact that you've used or fitted the item, where the item is genuinely faulty.
2. Change of Mind
Please choose carefully — ASFIR AU does not offer change-of-mind returns.
For example, if you simply order the wrong part for your vehicle, find a better price elsewhere, or no longer want the item, we are not able to offer a refund, exchange, or credit. This is because our stock is shipped to order directly from overseas manufacturing, and return freight and customs costs on large 4x4 parts make this impractical at this stage.
This does not affect your rights under the Australian Consumer Law for faulty, damaged, or incorrect items — see Section 1 above.
Before you order: please double-check your vehicle's make, model, year, and engine/drivetrain against the product listing. If you're not sure a part fits your vehicle, contact us at asfir4x4au@gmail.com before ordering and we'll help confirm compatibility — we're always happy to check this with you before you buy.
3. Order Cancellations
Because most items are shipped to order from overseas, we may not be able to cancel an order once it has been dispatched from our supplier. If you need to cancel or change an order, contact us at asfir4x4au@gmail.com as soon as possible — if your order hasn't yet been dispatched, we'll cancel it and refund you in full. If it has already been dispatched, our change-of-mind terms in Section 2 apply.
4. Refunds
Approved refunds are issued to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or card provider.
To protect against fraudulent claims, we may ask for proof of purchase and reasonable verification of your identity or order details before processing a refund.
5. ASFIR 4x4 Lifetime Limited Warranty
In addition to your rights under the Australian Consumer Law, ASFIR 4x4 Australia provides a Lifetime Limited Warranty to the original purchaser on our skid plates, rock sliders, winch mounts, winch bumpers, and roof racks. This warranty is non-transferable.
What's covered: defects in materials and workmanship under normal, intended use, including structural weld failures or faulty manufacturing that prevent the product from functioning as intended.
What's not covered: normal wear and tear, including dents, scratches, or bends from off-road use; damage from collisions, accidents, or impact with obstacles; improper installation, misuse, or modifications; corrosion or rust due to lack of maintenance, road salt, or harsh environments; and labour, shipping, or other incidental costs.
How to claim: contact us at asfir4x4au@gmail.com with your proof of purchase, a description of the issue, and clear photos. We may ask for the product to be returned for inspection (see Section 1 for how we handle return shipping).
Remedy: where a valid claim is approved under this warranty, we will repair, replace, or issue a credit for the defective product, at our discretion.
This warranty is provided in addition to, and does not limit or exclude, your rights under the Australian Consumer Law. Where our goods fail to meet a consumer guarantee under the ACL, you remain entitled to a repair, replacement, refund, or compensation for reasonably foreseeable loss as set out in Section 1 — regardless of the exclusions or limitations described above, which apply only to the additional protection this warranty provides beyond your statutory rights.
6. Contact Us
For any questions about this policy or to start a claim:
- Email: asfir4x4au@gmail.com
- Phone: 08 65581843
- ASFIR 4x4 Australia, 45 Clement Dr, Karrinyup WA 6018
